DDA to set up realty call centre soon


If you want to convert your property from leasehold to freehold, transfer the ownership of property or you are facing problems in allotment of flat, worry no more.  Very soon, you wouldn’t need to visit Delhi Development Authority’s office to inquire about any information or track status of your case.  


The land-owning agency is in the process of setting up a call centre that will help people get answers to their queries without having to visit DDA’s offices.


At present, people can call the telephone exchange at DDA’s headquarters at Vikas Sadan and ask for extension of the respective department for their work. There, is, however, no dedicated helpline operated by DDA at the moment.


The land-owning agency has been planning to set up a call centre for quite some time, but the project didn’t see much progress, until recently when it got a new vice-chairman — Tarun Kapoor. 


According to DDA officials, Kapoor has taken a keen interest in the setting up of a dedicated call centre with trained manpower who can answer all queries of people satisfactorily.


Earlier, Kapoor had said that with the help of technology, most transactions and information regarding DDA would be available online. “We are ensuring that people don’t have to come for information,” he had said.


“We are in the process of setting up a call centre, which would have properly trained specialised agents,” said Kapoor. He added that DDA will hire an external agency experienced in operating a call centre and the frontend of the call centre would be managed from outside, while the backend will be managed by DDA, with the respective departments providing information relevant to them.


“The hardware and technology aspect will be taken care by the information technology department of DDA, while the public relations department will take care of the training to be provided to customer care executives who will handle the calls,” a senior DDA official said. 

Written by The Realty Paper

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